Terms & Conditions

Terms & Conditions

Last Updated : January 20, 2024.

Terms & Conditions

By accessing or using the GeniiFlow website, platform, or services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.

Editeur :

Le site internet https://geniiflow.com est édité par :

La société PHENIX

Société par actions simplifiées immatriculée au RCS de Bobigny sous le numéro 947 796 959

Siège social : 126 DE L'EVOLUTION 83390 CUERS

N° TVA intracommunautaire FR13947796959

Adresse électronique : support[at]geniiflow.com

The Company can be contacted at the following contact details :

1. Registration and Account Security

To use certain features of GeniiFlow, you may be required to register for an account. You agree to provide accurate information and maintain the security of your account credentials.

These general terms and conditions (the “General Terms and Conditions”) define the terms and conditions of use of the Services and the obligations of the parties in this context.

The use of the Services by the User implies his acceptance of the General Terms and Conditions, without restriction or reservation.

They may be supplemented by special conditions which, in the event of contradiction, shall prevail over the General Terms and Conditions.

2. Use of Services

The User can access Services directly via the website accessible at the following address (geniiflow.com) (the “Website”).

2.1 The Services

Before any online subscription, the User acknowledges that he/she can take note of the characteristics of the Services and their restrictions, especially technical ones on the Website.

The User acknowledges that the use of the Services requires a connection to the Internet and that the quality of the Services depends on this connection, for which the Company is not responsible.

The Company reserves the right to propose any other Service.

2.2 Maintenance

For the duration of the Services, the Users benefit from maintenance, in particular corrective and ongoing maintenance. Within this framework, access to the Website may be limited or suspended.

2.3 Hosting of the Website

The Company provides, under the terms of an obligation of means, the hosting of the Website, as well as of the data produced and/or entered by/on the Website, on its servers or via a professional hosting provider, and on servers located within the European Union.

2.4 Legal capacity

The Services can be accessed by any person having the full legal capacity. Any person who does not have such full legal capacity may only access the Services with the agreement of their legal representative.

2.5 Users

The Services are intended for consumers, understood as any natural person who acts for purposes that do not fall within the scope of his professional activity.

3. Prohibited Activities

You may not use our services for any unlawful or prohibited activities, including but not limited to:

  • Distributing malicious content.
  • Infringing on intellectual property rights.
  • Engaging in fraudulent or deceptive practices.

4. Intellectual Property

All content, trademarks, and intellectual property on our website and platform are the property of GeniiFlow or its licensors and are protected by applicable laws.

5. Payment Terms, Trials and Renewal

    5.1 Fees and Trials. You must pay all fees for the Self-Serve Services you purchase, except for Self-Serve Services that we expressly offer free of charge. If you sign up for a free trial of a paid Self-Serve Service, we may require you to provide a valid credit card or other payment method. We will charge you automatically on the first day after the free trial is over, unless you cancel or downgrade to a charge-free service and uninstall any paid apps before the end of the free-trial period.

    5.2 Paid Services.

Payment for Paid Services. For Paid Services, you must provide us with a valid credit card or other form of electronic payment (such as PayPal). We will automatically charge you based on your chosen plan (monthly or yearly as you select for Professional or Team plans; yearly for Enterprise Services). We will share your account information with financial institutions and payment processing companies, including your submitted payment information, to process your purchase.

Terms; Prices; Payment Methods. Subscription to our plans are for fixed terms, and the associated fees payable for Paid Services are non-refundable. Prices for Paid Services are subject to change on 30 days’ notice, provided that no price change will apply during your then-current subscription term (monthly or annual as applicable). Depending on where you live, foreign exchange fees or differences in prices may apply, including because of exchange rates. We do not support all payment methods, currencies or locations for payment. If the payment method you use is no longer valid (such as a credit card that has expired) and you do not edit your payment information or cancel or downgrade your account to a plan that is free of charge, you authorize us to keep billing you for our Paid Services and you remain responsible for uncollected amounts.

Unpaid Fees. If you owe us any unpaid fees, we may suspend your access to our Paid Services without prior notice until you pay us in full. Your obligation to pay fees continues through to the end of the period (monthly or annual as applicable) in which you cancel or downgrade your plan.

    5.3 Auto-Renewal of Self-Serve Services. Self-Serve Services plans will renew automatically at the end of the term (which may be monthly or annually, depending on the plan you chose when you purchased our Self-Serve Services), and we will automatically bill you on renewal unless you cancel or downgrade our Self-Serve Services under Section 5.5 below.

    5.4 Taxes. You are responsible for paying all taxes on all fees that you pay to us. Local taxes may differ based on your payment method.

Cancellation and Termination of Self-Serve Services

    5.5 You may cancel or downgrade your Self-Serve Services plan at any time by following the steps outlined here: https://geniiflow.com/dashboard/user/payment. If you cancel (or downgrade) paid Self-Serve Services, you must continue to pay for the rest of your plan term and you are not entitled to a refund.

    5.6 We may refuse to provide service (including the Self-Serve Services) to anyone for any reason at any time. We may also immediately suspend or terminate your access to our Self-Serve Services for any reason, at any time, without notifying you in advance. If we terminate this Agreement because you violated the Acceptable Use Rules or any other part of this Agreement, you will not receive a refund. If we terminate your access to the Self-Serve Services under this section for no reason, we will refund you for the Self-Serve Services you have not yet received.

6. Limitation of Liability

GeniiFlow shall not be liable for any indirect, incidental, or consequential damages arising from your use or inability to use our services.

7. Indemnification

You agree to indemnify and hold harmless GeniiFlow, its affiliates, and employees from any claims or liabilities arising from your violation of these terms.

8. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.

9. Governing Law

These Terms and Conditions are governed by the laws of the France, without regard to its conflict of law principles.

terms & Conditions

Contact Us

If you have any questions or concerns about our Terms & Conditions, please feel free to  Contact Us.

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