We’re Hiring:
Customer Experience Specialist
- London, UK
-
Mai 19,2025 -
2 slots left
About the Role
We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.
What You’ll Do
-
Provide responsive and friendly support via chat, email, and social platforms.
-
Simplify complex issues into clear, human-friendly answers.
-
Work closely with product, design, and support teams to improve the overall customer journey.
-
Collect and relay feedback to help shape product improvements and feature development.
-
Monitor support trends and help optimize internal support workflows.
What We’re Looking For
-
2+ years of experience in customer support or similar roles (SaaS experience is a bonus).
-
Excellent communication skills - both written and verbal.
-
A calm, empathetic mindset and problem-solving instincts.
-
Comfortable using modern tools like Intercom, Notion, Slack, and more.
-
Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.
Why Join Us?
-
Work with a passionate, remote-first team.
-
Have a real impact on user happiness and retention.
-
Grow with a company that values feedback, empathy, and transparency.
-
Enjoy a supportive environment where your voice matters.
Ready to Apply?
If this sounds like the perfect fit for you, send us your resume and a short note telling us why you’d be a great addition to our team!
Perks and benefits
-
Above-market pay -
Flexible time off -
Team retreats -
Wellness stipend
-
Premium healthcare -
Free lunch, always -
Top gear setup -
Monthly team fun
Apply for this job
Job Overview
- Position: Customer Experience Specialist
- Type: Full-time
- Team: Support & Success
- Location: London, UK
- Salary: $68,000 – $92,000 USD/year
- Posted: Mai 19, 2025
Ready to Apply?
Send your CV + a short note to:
careers@yourcompany.com